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Customer Care

We are committed to provide you with all the help you need to get the most out of your Trackunit Telematics solution and maximize your return on investment. If you have any questions about our products or services, our support team is here to assist you.

Service status

All systems are running and performing as planned. If you experience any issues please contact Customer Care through the channels below.

Guides and manuals

About

We want to make it as easy as possible to deploy our products. With a wide range of guides and manuals, you can find everything you need to know from installment hardware to utilization of our services.

Denmark and rest-of-world

DK

Trackunit A/S

Contact

+45 96 73 74 00
support@trackunit.com

Opening hours

Monday-Thursday 8 am - 5 pm
Friday 8 am - 4 pm
UTC/GMT + 1 hours

North America

USA

Trackunit Inc.

Contact

+1 (0) 630 288 2511
supportus@trackunit.com

Opening hours

Monday-Thursday 8 am - 5 pm
Friday 8 am - 4 pm
UTC/GMT -5 hour

United Kingdom

UK

Trackunit Ltd

Contact

+44 (0)118 929 8061
supportuk@trackunit.com

Opening hours

Monday-Thursday 8 am - 5 pm
Friday 8 am - 4 pm
UTC

Germany

DE

Trackunit GmbH

Contact

+49 (0)5 321 743 400
supportde@trackunit.com

Opening hours

Monday-Thursday 8 am - 5 pm
Friday 8 am - 4 pm
UTC/GMT + 1 hours

France

FR

Trackunit SAS

Contact

+33 (0) 670 003 882
supportfr@trackunit.com

Opening hours

Monday-Thursday 8 am - 5 pm
Friday 8 am - 4 pm
UTC/GMT + 1 hours

Trackunit Quick Support

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Download Quick support (PC)

With Teamviewer we can help you directly from your own desktop or device. Please contact our customer care team, and they will do their utmost to help you out.

Return merchandise authorization

All technical issues must be reported to Support

RMA procedure

Support will try to resolve the issue. If this is not possible a RMA case will be created for units covered by the 24 months warranty. Units out of warranty but with license will be discarded and a new unit can be purchased at a reduced price.
Should the unit be returned to Trackunit you will receive by e-mail an RMA form with designated reference number. This RMA form MUST follow the returned unit. One designated reference number per unit.
Products received without a RMA form will be returned.
1. Upon reception of the device in Denmark – you will receive an e-mail, confirming that the device has arrived.
2. Repair and test of the device.
3. The RMA case is completed and you will receive an e-mail informing you that the device has been returned.
RMA case will close automatically when unit and RMA form is not received within 30 days from initial date of contact. A unit received after 30 days from the start of the RMA case is returned

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