We are committed to provide you with all the help you need to get the most out of your Trackunit Telematics solution and maximize your return on investment. If you have any questions about our products or services, our support team is here to assist you.
Return merchandise authorization
All technical issues must be reported to Support
Support will try to resolve the issue. If this is not possible a RMA case will be created for units covered by the 24 months warranty. Units out of warranty but with license will be discarded and a new unit can be purchased at a reduced price.
Should the unit be returned to Trackunit you will receive by e-mail an RMA form with designated reference number. This RMA form MUST follow the returned unit. One designated reference number per unit.
Products received without a RMA form will be returned.
1. Upon reception of the device in Denmark – you will receive an e-mail, confirming that the device has arrived.
2. Repair and test of the device.
3. The RMA case is completed and you will receive an e-mail informing you that the device has been returned.
RMA case will close automatically when unit and RMA form is not received within 30 days from initial date of contact. A unit received after 30 days from the start of the RMA case is returned