Remote diagnostics
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Customer
OEM – Construction Equipment
Insight
Trackunit IRIS transforms onboard CANbus data to human understandable diagnostics information. Combined with real-time location data, this insight allows technicians to remotely diagnose error-prone machines and get them up running at the speed of light.
Pain
High first-time-fix rate and decreasing customer loyalty after end of the warranty period
Actions
What is wrong with the equipment? Which spare parts to bring? Which technician to dispatch? When can we expect it to run again?
R&D
Historic data allows for identifying systematic machine failures across product ranges, which improves machine design and speed up prototyping cycles
Procurement
Historic data allows for identifying systematic machine failures across suppliers, which allows for stronger negotiation with suppliers
Aftermarket & Services
Being able to share machine diagnostics information with the customer allows for proactive upselling spareparts and maintenance kits, which increases total revenue.
Sales
Putting this insight into the hands of your customers decreases TCO and increases customers loyalty, which will lead to higher machine sales.
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