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Raw - Frequently Asked Questions

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Contact To Order

Trackunit Raw is your first step towards a well-connected fleet. 
Give us a call if you have questions or if you want to place an order. 


How do I mount the Trackunit hardware?

Mounting the Trackunit hardware solutions is done by following the connection and installation guides that come with the product, or alternatively found on our website. https://www.trackunit.com/support/download/

 

Which types of machines can the Trackunit hardware be mounted on?

At Trackunit, we have more than 400,000 completed installs, across thousands of different machine types, brands, makes and models. We have no limitations in which construction machines we are supporting. If the connection and install guides are followed, we support your machine. Find the connection and install guides here: https://www.trackunit.com/support/download/

 

How precise is the GPS fix? 

The Trackunit hardware has one of the fastest “Time to first GPS fix(TTFF) in the telematics market. This is a measurement of the time required for a GPS navigation device to acquire satellite signals and navigation data and calculate a position solution (called a fix). The accuracy of a GPS fix depends on how the GPS satellites broadcast their signals in space combined with factors such as satellite geometry, continent, atmospheric conditions, and receiver signal reception. Under optimal conditions, the Trackunit GPS-enabled hardware is typically accurate within 5 meters (16 ft.) 

 

Is the Trackunit hardware waterproof?

Yes, our hardware is made for the construction environmental conditions and holds the IP67 qualification. This means that our product is fully reliable to work in a harsh environment. Waterproof solutions are categorized as IP Class. http://www.dsmt.com/resources/ip-rating-chart/

 

Is it possible to mount the Trackunit hardware on other sources than the standard 12, 24 or 48V?

Yes, it is possible. However, the 12, 24 and 48V supply are the sources that we recommend. Our hardware supports a supply voltage of 12-48 VDC, but can manage a max. voltage range of 8- 58 VDC.  For other power sources, please contact our support prior to installing the Trackunit product at  support@trackunit.com.  

 

What is the expected lifetime of the Trackunit hardware? 

The expected lifetime of our hardware is 5+ years. However, in our 300.000+ connected assets we have thousands of hardware devices with more than 10+ years of lifetime. 

 

What is the warranty?

Warranty is outlined in the the license agreement made with Trackunit.

 

Is the Trackunit hardware working on 2G, 3G or 4G?

  • The TU500 hardware is working on 2G
  • The TU501 hardware is working on 3G with 2G fallback
  • The TU600 hardware is working on LTE-M with 2G & NB-IoT fallback

 

Is the Trackunit hardware theft-proof?

Yes, the hardware includes a backup battery that will last for approximately 2-3 weeks if the power sourcing wire on the hardware is cut as a consequence of theft. 

 

What are the dimensions of the Trackunit hardware?

All product dimensions can be found found here: https://www.trackunit.com/support/download/

 

Does the Trackunit hardware allow you to read CAN bus data from the machine?

Yes, the Trackunit hardware supports CAN bus communication following J1939 or CAN Open standards. 

 

Should the Trackunit hardware be continuously powered? 

We recommend mounting the hardware to the machine power source. See our installation guide here: http://www.dsmt.com/resources/ip-rating-chart/

For non-powered assets, we recommend our battery-driven hardware Spot: https://www.trackunit.com/hardware/accessories/trackunit-spot/

 

Can I block my machine thanks to the Trackunit hardware? 

Yes, by adding a relay as described in the connection guide and install guide: https://www.trackunit.com/support/download/

 

How can I check that my installation has been correctly completed? 

Trackunit installations can be verified in the field or at the installation area by using our verification web application https://verify.trackunit.com/ 

You can login with your Trackunit Manager credentials.

 

Does Trackunit work with only one GSM supplier? 

We are working with globally leading Mobile Network Operators (MNOs) to secure the best possible coverage and quality of service through solid roaming agreements across countries, networks and operators. We make all the complex stuff simple for you as a customer - all included in your subscription package with Trackunit.

 

With the US shutting down 2G and 3G networks, how is that going to affect my hardware? 

In regards to the sunset of 2G and 3G, we are using an MNO that is constantly finding both 2G and 3G roaming partners across continents and countries. As long as there is an operational 2G or 3G infrastructure in the area and an operator maintaining these, Trackunit devices will be supported.

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