We are ready to help

Phone

Worldwide +45 96 73 74 00
UK: +44 0 118 929 8062
USA: 1-630-288-2512
If your inquiry is hardware related, please have the unit’s serial number ready.

E-mail

UK: Supportuk@trackunit.com
USA: SupportUS@trackunit.com
If your inquiry is hardware related, please have the unit’s serial number ready.

Opening hours

Our support team is ready to assist you
Monday-Thursday from 8 am – 5 pm and
Fridays from 8 am - 4 pm CET.


Trackunit Quick Support (Teamviewer)

With Teamviewer we are able to help you on your own PC.
Please contact customer care for further information.

Click the file to get started


Guides and manuals in PDF

Download guides and manuals on how to install hardware and for further information on Trackunit services.
Go to downloads

RMA (return merchandise authorization)

All technical issues must be reported to Support:

Trackunit A/S
Telephone: +45 9673 7400
E-mail: support@trackunit.com


Trackunit Ltd
Telephone: +44 118 929 8061
Email: supportuk@trackunit.com


Trackunit GmbH
Telephone: +49 5321 / 74340 -0
E-mail: supportde@trackunit.com


Trackunit SAS
Telephone: +33 06 70 00 38 82
E-mail: supportfr@trackunit.com

RMA procedure

Support will try to resolve the issue. If this is not possible a RMA case will be created for units covered by the 27 months warranty. Units out of warranty but with license will be discarded and a new unit can be purchased at a reduced price

Should the unit be returned to Trackunit you will receive by e-mail an RMA form with designated reference number. This RMA form MUST follow the returned unit. One designated reference number per unit.

Products received without a RMA form will be returned.

1. Upon reception of the device in Denmark – you will receive an e-mail, confirming that the device has arrived.
2. Repair and test of the device.
3. The RMA case is completed and you will receive an e-mail informing you that the device has been returned.

RMA case will close automatically when unit and RMA form is not received within 30 days from initial date of contact. A unit received after 30 days from the start of the RMA case is returned.