Frost Sullivan Awards Trackunit For Customer Value
Chicago, IL – February 18, 2019 – Trackunit is proud to announce that it has been awarded the 2018 North American Off-Highway Vehicle Telematics Customer Value Leadership Award by Frost and Sullivan for its overall performance in off-highway telematics.
Trackunit, a global leader in telematics technology and innovation, received the recognition as a part of Frost & Sullivan’s 2018 Best Practices Awards.
According to Frost & Sullivan, Trackunit earned the award based on its well- equipped solutions and strategies to serve both direct customers and established OEMs.
“We are happy to honor Trackunit with this award,” said Gokulnath Raghavan, industry analyst, Frost & Sullivan. “Trackunit has a superior strategy for offering value to its customers compared to similar offerings from its competitors. Also, they have a tremendous understanding of OHV and OEM interests.”
“This award represents what we strive for on a daily basis,” said Jeff Cohen, Trackunit president. “While Trackunit is well known for its user-friendly telematics software systems and our ability to connect all areas of the ecosystem from fleet owners, operators, and OEMs, our strength is in our customer service. We offer our customers the most comprehensive systems, services and result-oriented processes. This has proven advantageous when executing on our deployments and maintaining high levels of satisfaction with our customers.”
Trackunit uses a Net Promoter Scores (NPS), a well-known standard customer feedback mechanism to ensure high standards and a continuous focus on customer service. The management tool helps Trackunit gauge the loyalty of its customers and relationships statuses over time.
Frost & Sullivan researched Trackunit’s value proposition against others in the space and agreed that Trackunit:
- builds relationships with OEMs and supports their ability to help connect the ecosystem easily for customers
- mobile-first approach not only takes data from the hardware, but also connects the entire maintenance, safety, and efficiency metrics through mobile platforms
- controls its hardware and helps Trackunit's pricing strategy stay extremely competitive in the off-highway telematics market.
The full report written by Frost & Sullivan details the requirements for the award.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages more than 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 45 offices on six continents. To join our Growth Partnership, please visit www.frost.com.
About Trackunit, Inc.
Trackunit specializes in telematics solutions connecting machines and operators across a wide range of industries in over 65 countries. Trackunit challenges the status quo in the way they collect and analyze machine data in real-time to deliver actionable, proactive and predictive information – empowering customers with data-driven foresight. From operator safety and machine health to business optimization, the software, hardware and services benefit the everyday operations of customers worldwide. Trackunit headquarters are in Aalborg, Denmark and Chicago, IL. Visit Trackunit.com for more information.
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